Synopsis
Nowadays, an organization is expected to be not only effective and efficient, as it was formerly. Now, in addition, it should be able to adapt to the frequent changes driven by globalization, let us say, be agile. This business agility has become more important in these times of globalization. The organization that best respond to the fast-changing market, which is becoming increasingly frequent, will have better competitive advantages than those that fail to sustain the pace imposed by globalization. What are the tools that organizations are using to better achieving agility, effectiveness, and efficiency? The answer is more control and efficiency with the ability to manage change in their business processes, because these can create value for customers.BPM is an integrative discipline that comprises management disciplines and techniques. It involves the business layers and technology, including also management through processes, as an integrated whole.The structure of this book consists of two parts. «Part I, Fundamentals of BPM» describe the state of the art of the major BPM theoretical concepts. «Part II, Implementation for BPM» is dedicated to presenting the concepts of implementation, developed largely by the author. This second part considers the technological support in each of the BPM layers. The author shows how to implement the core principles of the discipline, which differs itself from traditional management.This book is for all professionals, whether they perform in the public, private or non-profits sectors who require or want to learn more about this process management discipline. It is also for students and academics of the industrial and computer sciences, and to all the business and administration Schools.
About the Author
Dr. Bernhard Hitpass leads the BPM Center of the Universidad Técnica Federico Santa María, in Chile. He has more than 20 years of international experience as professional in BPM projects, IT and academic teaching. He studied Economics-Industrial and Computer Engineering and graduated with a Master degree at the Johannes Gutenberg University, Mainz, Germany. He developed his professional career for more than 25 years in Europe. During the 90's he was a researcher and consultant in the areas of System Strategic Planning and Requirement Engineering, and participated in international forums and many publications. He has held several managerial positions in organizations and companies in Europe and Latin America. In this field, he has been responsible for corporate projects related to subjects as Business Process Management, Business Intelligence, the development of Mission-Critical Systems and Organizational Development. He has also a vast experience in the management of corporate projects. Former Director of German multinationals MIS AG in Brazil and Chile, and Manager of Software Professional Services, Software AG Chile. Director of the BPM Diploma, Professor in the Master Program, and Professor at the Universidad Técnica Federico Santa María. A member of several BPM international associations, and co-author of the Hispanic version of the BPMN 2.0 international book, Reference Manual and Practical Guide. He is also a Lecturer in various international conferences, author and co-author of many current publications.
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