Business Process Management Cases Vol. 2

The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes.

Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, and Director of the Institute of Information Systems at the University of Liechtenstein. He has published more than 400 research papers and articles, among others in MIT Sloan Management Review, Management Science, Management Information Systems Quarterly, Journal of Management Information Systems, Journal of Information Technology, European Journal of Information Systems, Information Systems Journal, and Communications of the ACM. He has authored and edited over 40 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

Professor Dr. Jan Mendling is a Full Professor and head of the Deparment of Information Systems and Operations Management at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Process Mining, Conceptual Modelling and Enterprise Systems. He has published more than 400 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 25 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

Professor Dr. Michael Rosemann is the Director of the Centre for Future Enterprise at Queensland University of Technology (QUT), Brisbane, Australia. He is the author/editor of seven books and more than 300refereed and editorial board member of ten international journals. His publications have been translated into German, Russian, Portuguese and Mandarin. His main areas of research are process innovation, trust management and revenue resilience. He is known for his research in areas such as BPM maturity management, rapid process redesign, configurable business processes, ambidextrous BPM and context-aware BPM. He is also the Honorary Consul of the Federal Republic of Germany in South-East Queensland.