The Business Process Management Guidebook: An Integrated Enterprise Excellence BPM System

Provided in this guidebook are the step-by-step details for creating an effective business process management (BPM) system. The described techniques can transition executives and process owners organizational inefficiencies/waste to effective day-to-day process execution and long-lasting enhancements that result in big-picture benefits.

The chapters provide a 9-step Integrated Enterprise Excellence (IEE) roadmap that helps organizations determine where process automation and improvement efforts should focus so that the big picture benefits.  IEE integrates Enterprise Process Management (EPM) with BPM. This guidebook provides insight to an enhanced value-chain implementation, which structurally links process documentation and execution with predictive process performance metrics that can be automatically updated.

The described Integrated Enterprise Excellence (IEE) methodology reveals how rules can be changed and costs reduced so that customer satisfaction is heightened and the business profits. The IEE BPM/EPM system provides executable data analysis techniques which can lead to process management insight for executing day-to-day activities and incorporating long-lasting process improvements at all levels of the organization. Through the described methodologies, organizations can move toward achievement of the three Rs of business everyone doing the Right things and doing them Right at the Right time.

Traditional BPM roll-outs can give focus to process automation or other business process aspects, which result in silo-organizational improvements that may not be long lasting and/or not benefit the enterprise as a whole. The IEE approach for implementing BPM addresses this issue. 

Additional details for an IEE BPM/EPM implementation: Integrated Enterprise Excellence Volume I provides a description of the benefits of the IEE BPM/EPM system in a golfing story format in which four MBA friends discuss process improvement and business-scorecard methodologies while playing golf. Integrated Enterprise Excellence Volume II describes the 9-step IEE business management system, which among other things, uses an IEE value chain to align 30,000-foot-level predictive scorecards with the processes that created them. Integrated Enterprise Excellence Volume II also describes the details of determining where improvement projects should focus so that the business as a whole will later benefit.  Integrated Enterprise Excellence Volume III describes the roadmap details for executing improvement efforts so that the Key Performance Indicators (KPIs) that are important to the business can be improved with a demonstrated long-lasting enhanced response resulting in business-as-a-whole benefit.