Business process re-engineering has taken the business world by storm in recent months. Organisations are trying to become more flexible, responsive and better able to cope with current challenges and opportunities, but many following the route to corporate transformation are finding that what works in theory is very difficult to apply in practice. Drawing on a detailed, pan-European study of the experience, practice and implications of business process re-engineering,"Business Processes Re-engineering; Myth and Reality" examines: the advantages and disadvantages of business process re-engineering as a tool for change; approaches and methodologies being used; success factors and implementation issues, and the implications for competitiveness, employment etc. Packed with detailed case examples from companies undergoing business transformation in Europe (including ACT, Colgate Palmolive, Glaxo, IBM, Mercury Communications and WH Smith), this book aims to change the way managers view the organisation of the future.
Colin Coulson-Thomas is an active consultant and experience chairman of award-winning companies. He is an established academic and served as Dean of the Faculty of Management at the University of Luton in England from 1994-7. A prolific author, he has also held visiting professorships at both Shanghai and Delhi Universities, and is the author of The Future of the Organization (also published by Kogan Page).