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Business Processes : Modelling and Analysis for Re-Engineering and Improvement

Martyn A. Ould

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ISBN 10: 0471953520 / ISBN 13: 9780471953524
Published by Wiley, 1995
Used Condition: Used: Good Hardcover
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Bibliographic Details

Title: Business Processes : Modelling and Analysis ...

Publisher: Wiley

Publication Date: 1995

Binding: Hardcover

Book Condition:Used: Good

About this title


After carefully establishing the objectives of modelling, the author presents a process modelling method, STRIM, and notations which has been developed by Praxis during the last few years. Ould provides detailed descriptions of the notations and the modelling technique along with examples of its use for a variety of purposes. Covers the full method--from organising a modelling project through process analysis to process support system development. can be used by practitioners who have no prior knowledge of the area.

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Business Processes Modelling and Analysis for Re-engineering and Improvement Martyn A. Ould Business processes are inherent in every organisation. Each of these processes involves activity-people or machines do things; each is about groups working collaboratively together; and each process has a goal-it is intended to achieve something. This book is concerned with being able to picture a process through a process model. A model requires a language as a basis for analysis. This is where STRIM comes in. It has been developed and refined through practice to bring about understanding of, and improvement to, the processes which drive a business towards its goals. Where will modelling business processes be most useful?
* where there is a need for a shared understanding of what the business does
* where a common approach is being adopted through Quality Management Systems (QMS)
* incremental improvement programmes under the banner of Total Quality Management (TQM)
* radical change initiatives such as those using Business Process Re-engineering (BPR)
* where there is a question over the alignment of information technology (IT) and business needs
* where new process technologies such as workflow management systems and workgroup computing systems are to be applied
Central to STRIM is the notion of collaboration. Through its focus on roles, STRIM provides the ideal tool for examining the relationship between the process and the organisation in a way not found in other methods. Those responsible for, or who have influence over, change policy will benefit enormously by using this book. For Quality managers, IT managers, process consultants, change managers and all members of "Process Improvement Groups", this will prove to be a vital tool for the successful implementation of process improvement.

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