Business Relationship Manager : Careers in IT Service Management

Brewster, Ernest

ISBN 10: 1780172508 / ISBN 13: 9781780172507

Published by BCS Learning & Development Limited, 2014

About this Item

Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 57412724-20

Bibliographic Details

• Title: Business Relationship Manager : Careers in IT Service Management
• Publisher: BCS Learning & Development Limited
• Publication Date: 2014
• Language: English
• ISBN 10: 1780172508
• ISBN 13: 9781780172507
• Binding: Soft cover
• Condition: Good
• Weight: 1.433 pounds

About this title

Synopsis

Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

About the Author

Ernest Brewster has over thirty years' experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland's largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a record of implementing ITIL good practice in complex organisations, he is an expert in strategy development, programme and project management, business process re-engineering and public procurement. He is also a former member of SOCITM's National Executive Committee and a contributor to several of SOCITM's MapIT publications.