The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers

David Freemantle

ISBN 10: 1857883470 / ISBN 13: 9781857883473

Published by Nicholas Brealey Publishing 23/09/2004, 2004

About this Item

This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

Seller Inventory # 7719-9781857883473

Bibliographic Details

• Title: The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers
• Publisher: Nicholas Brealey Publishing 23/09/2004
• Publication Date: 2004
• Language: English
• ISBN 10: 1857883470
• ISBN 13: 9781857883473
• Binding: Soft cover
• Condition: Very Good

About this title

Synopsis

Energize and inspire customer service - create The Buzz!

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

About the Author

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.