The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service
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Language: English
Published by John Murray, 2004
- Softcover
- New
Softcover
Condition: New
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Seller Inventory # 54T43_53_1857883470
- Title
- The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service
- Author
- Freemantle, David
- Publisher
- John Murray
- Publication year
- 2004
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1857883470
- ISBN 13
- 9781857883473
Energize and inspire customer service - create The Buzz!
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
"Synopsis" may belong to another edition of this title.
About the Author
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
"About the title" may belong to another edition of this title.
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