CDN ED Supervision: Concepts & Practices of Management

If there is one constant in today’s business world, it is change. Wholesale changes in technologies, in organizational and competitive structure, and in the social, economic, and political environments all seem to be accelerating more rapidly than ever before. To operate successfully in this changing environment, organizations need supervisors with the managerial skills and creativity to turn uncertainty into opportunity. This edition of Supervision: Concepts and Practices of Management will equip students with the knowledge and skills they need to become supervisors and succeed in the present and future business world.

Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts Degree, and received his Master¿s and Doctor¿s degrees from Washington University. His business experience includes management positions at Southwestern Bell Telephone Company and a market research position with an advertising company. Dr. Hilgert has taught at Washington University for over 35 years, and he has served as an Assistant Dean and Director of Management Development Programs. He has published some 90 articles in management, business, and academic journals and has co-authored five books on human resources management, supervision, and collective bargaining, three of which are in their fifth, eighth, and ninth editions. Dr. Hilgert is a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He has participated in or directed numerous management, supervisory, and business ethics programs and seminars. Dr. Hilgert is an arbitrator certified by the Federal Mediation and Conciliation Service, and he has decided over 550 grievance-arbitration cases. Dr. Hilgert holds the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute. He has received a number of teaching awards from students at Washington University.

Dr. Leonard is Professor Emeritus of Marketing and Management at Indiana University-Purdue University Fort Wayne (I.P.F.W.). During his forty-year tenure, he held various faculty and administrative positions, including Chair of the Management and Marketing Department. Currently part of the Core Leadership Faculty, Master of Science in Leadership at Trine University, he develops and teaches courses in organizational behavior, leadership, human resources, industrial relations, and strategic management. Dr. Leonard also delivered full-service consulting for thirty years, and conducted seminars for thousands of executives. Well published, his research on employee involvement and motivation, organizational culture, climate and leadership, human resource interventions, and case development has appeared in various journals, earned numerous awards, and contributed to five textbooks. Dr. Leonard received his Bachelors, Masters, and Doctorate Degrees from Purdue University.