CIVILITY Rules! A New Business Approach to Boosting Results and Cutting Risks

Civility Rules! was written to overcome a malady blinding organization leaders to opportunities to improve business results. Author Steve Paskoff explains the myopia of if behaviors do not pose a legal risk, leaders are unlikely to give them proper attention. Yet uncivil behaviors that do not cross the illegal threshold impose costs and occasionally grievous business wounds that rival or exceed what is spent on all but the biggest-ticket lawsuits. To address these problems, leader should work on fostering civil treatment, which emphasizes a unified values-based approach to wide-ranging behavior-related from legal risks to how employees treat one another, how comfortable they feel contributing individually and in teams, how willing they are to speak up about problems, and how they can avoid divisive or harmful actions and words. This book is about how to build workplace cultures where inclusion, respect, integrity, and teamwork help generate great results while keeping organizations operating within the spirit and letter of the law. It is about creating places where a commitment to being both legal and civil helps prevent, detect, and ultimately limit compliance risk. It is about workplaces where Civility Rules!