CUSTOMERS EXPECTATION AND SATISFACTION LEVELS: PHILIPS MOTORS
Language: English
Published by LAP LAMBERT Academic Publishing, 2025
- Softcover
- New
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- Title
- CUSTOMERS EXPECTATION AND SATISFACTION LEVELS: PHILIPS MOTORS
- Author
- Madesha, Sathyapriya; P, Raghunantha
- Publisher
- LAP LAMBERT Academic Publishing
- Publication year
- 2025
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 620842237X
- ISBN 13
- 9786208422370
This book discusses the degree of customer satisfaction with regard to the service offered by the Philips Motors, as well as the key areas for customers in the service delivery process that directly affect how customers perceive the overall quality of the service, even after the sale. Every customer should generally anticipate receiving occasional servicing reminders, pickup and drop-off assistance, minimal fees, etc. It also suggests that in order to keep a customer, it would be required to meet all of his expectations.
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California Books
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