Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
Language: English
Published by Call Center Press, 2004
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - Very good
US$ 23.77
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Add to basketItem description from seller
Seller Inventory # G1932558020I4N00
- Title
- Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
- Author
- Brad Cleveland; Susan Hash
- Publisher
- Call Center Press
- Publication year
- 2004
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1932558020
- ISBN 13
- 9781932558029
- Edition
- 2nd Edition
- Item weight
- 0.74 pounds
In the pages of Call Center Agent Motivation and Compensation, youll find the strategies and tactics that work for managers of top-performing call centers, including:
The principles of effective motivation
Ideas for compelling reward and recognition programs
Motivating staff without burying budgets
Agent compensation trends
Incentives that rev up and retain agents
Motivating agents with skills and career growth opportunities
Effective technology and processes play critical roles in call center performance, but its the people who most impact customer loyalty.
"Synopsis" may belong to another edition of this title.
About the Author
Susan Hash is Editor-In-Chief of Call Center Management Review. She is author of Guide to Customer Service Teams and How to Hire the Best Service Professionals. She has been a business journalist for more than 15 years, and has received notable journalism awards for reporting on the customer service industry.
"About the title" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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