Call Center Best Practices - Special operations edition

Prosci

ISBN 10: 1930885156 / ISBN 13: 9781930885158

Published by ProSci Research, 2001

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Seller Inventory # rev1829615298

Bibliographic Details

• Title: Call Center Best Practices - Special operations edition
• Publisher: ProSci Research
• Publication Date: 2001
• Language: English
• ISBN 10: 1930885156
• ISBN 13: 9781930885158
• Binding: Soft cover
• Condition: Very Good
• Weight: 400 grams

About this title

Synopsis

This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report presents:

·lessons learned by call center managers about their most effective management practices
·operational changes that have the greatest impact on customer satisfaction and operations efficiency

About the Author

Prosci is an independent research and publishing company. At the forefront of business process design research, Prosci has involved more than 1000 companies in research and benchmarking studies over the past six years. Prosci's Online Learning Centers host more than 150,000 visits per month and have more than 26,000 tutorial participants. Prosci is one of the leading providers of research reports in the areas of business process reengineering and change management.

Prosci sponsors the Call Center Learning Center, a comprehensive Internet directory and reference site for call center managers. This learning center provides access to articles, case studies, best practices and international benchmarking studies. Prosci also hosts the BPR Online Learning Center, offering a complete index of business process improvement resources and benchmarking study reports.