Title: Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success Series,)
Publisher: Rock Rooster Books
Publication Date: 2024
Language: English
ISBN 13: 9798888090831
Binding: Hardcover
Condition: New

About this title

Synopsis

Running a call center is hard. But it can also be rewarding.

Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.

Experience a thriving center operation and become a leader in customer service with Call Center Connections.

Benefits:

Boost staff morale and appreciation
Create a positive customer experience
Improve leadership skills and strategies

What's inside:

Learn how to find the perfect call center manager
Explore the benefits of using home-based agents
Discover the impact of artificial intelligence on call centers

Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.

Discover:

How your management style may be hurting your call center
An easy way to determine agent starting pay
Ways to enhance the customer experience
Five tips for agent customer service success
How to optimize your call center for better outcomes

Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.

Get your copy of Call Center Connections today.

About the Author

Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location outsource call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.

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