Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Brad Cleveland; Susan Hash; Editors
Language: English
Published by Call Center Press, 2001
- Softcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Good
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Add to basketItem description from seller
Seller Inventory # G0965909360I3N00
- Title
- Call Center Forecasting and Scheduling : The Best of Call Center Management Review
- Author
- Brad Cleveland; Susan Hash; Editors
- Publisher
- Call Center Press
- Publication year
- 2001
- Condition
- Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0965909360
- ISBN 13
- 9780965909365
- Item weight
- 0.66 pounds
"Synopsis" may belong to another edition of this title.
About the Author
Brad Cleveland is President and CEO of ICMI, and Publisher of Call Center Management Review. He is author of ICMI’s Call Center Management Dictionary, co-author of Call Center Management on Fast Forward, and co-editor of ICMI’s handbook/study guide series of publications on call center management.
Susan Hash is Editor-In-Chief of Call Center Management Review. She is author of Guide to Customer Service Teams and How to Hire the Best Service Professionals. She has been a business journalist for more than 15 years, and has received notable journalism awards for reporting on the customer service industry.
"About the title" may belong to another edition of this title.
ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
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