The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
Language: English
Published by CRC Press, 2001
- Softcover
- Used

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- Title
- The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
- Author
- Dawson, Keith
- Publisher
- CRC Press
- Publication year
- 2001
- Condition
- Very Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 1578200709
- ISBN 13
- 9781578200702
- Edition
- 5th or later Edition
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving
"Synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About the title" may belong to another edition of this title.
Half Price Books Inc.
Dallas, TX, U.S.A.
5-star seller
AbeBooks seller since September 15, 2017
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Half Price Books has been connecting readers to great books since 1972. Customer service is our top priority.
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