Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
136 ratings by Goodreads
Language: English
Published by Call Center Pr, 1999
- Softcover
- Used
Seller: Jenson Books Inc, Logan, UT, U.S.A.Jenson Books Inc
5-star seller
AbeBooks seller since May 2, 2016
Softcover
Condition: Used - Very good
US$ 4.49
Free Shipping
Ships within U.S.A.
Quantity: 1 available
Add to basketFree 30-day returns
Item description from seller
A clean, cared for item that is unmarked and shows limited shelf wear.
Seller Inventory # 4BQGBJ012JCA
- Title
- Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
- Author
- Mayben, Julia,Cleveland, Brad
- Publisher
- Call Center Pr
- Publication year
- 1999
- Condition
- Very Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 0965909301
- ISBN 13
- 9780965909303
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
"Synopsis" may belong to another edition of this title.
About the Author
Brad Cleveland is perhaps the best-known name on the call center industry speaking circuit and has taught seminars on call center management throughout North America, Europe and the Pacific Rim. He is president of Incoming Calls Management Institute(ICMI), based in Annapolis, Md.
"About the title" may belong to another edition of this title.
Shipping rates within U.S.A.
| Item | 2 to 10 business days | 1 to 4 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 7.95 |
Payment methods
Specialty
allSeller's business information
Jenson Online Inc
1189 W 1700 N, Suite 110
Logan, UT U.S.A. 84321
Terms of sale
No C.O.D. or phone orders.
Shipping terms
Orders usually ship within 1 business days.