Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Cleveland, Brad; Mayben, Julia
136 ratings by Goodreads
Language: English
Published by Call Center Pr, 1999
- Softcover
- New
Seller: Shakespeare Book House, Rockford, IL, U.S.A.Shakespeare Book House
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- Title
- Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
- Author
- Cleveland, Brad; Mayben, Julia
- Publisher
- Call Center Pr
- Publication year
- 1999
- Condition
- new
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0965909301
- ISBN 13
- 9780965909303
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
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About the Author
Brad Cleveland is perhaps the best-known name on the call center industry speaking circuit and has taught seminars on call center management throughout North America, Europe and the Pacific Rim. He is president of Incoming Calls Management Institute(ICMI), based in Annapolis, Md.
"About the title" may belong to another edition of this title.
Shakespeare Book House
Rockford, IL, U.S.A.
5-star seller
AbeBooks seller since April 27, 2026
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Shakespeare Book House
IL, U.S.A.