Call Center Operations: A Guide for Your Journey to Best-Practice Processes

Hack, Becki; Newton, Peggy; Wyckoff, Trip

ISBN 10: 1928593232 ISBN 13: 9781928593232

Published by Amer Productivity Center, 2000

Language: English

Condition: Used - Good Soft cover

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1928593232 Good; Softcover; 2000, Amer Productivity Center; Moderate wear to covers; Handwriting to about 5 pages, otherwise clean pages; Good binding; Green and white covers with title in black lettering; 63 pages; "Call Center Operations: A Guide for Your Journey to Best-Practice Processes," by Becki Hack, et al.

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Bibliographic Details

Title: Call Center Operations: A Guide for Your Journey to Best-Practice Processes
Publisher: Amer Productivity Center
Publication Date: 2000
Language: English
ISBN 10: 1928593232
ISBN 13: 9781928593232
Binding: PAPERBACK
Condition: Good

About this title

Synopsis

As one of the titles in the American Productivity & Quality Center�s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

About the Author

For more than two decades the American Productivity & Quality Center has remained steadfast in its mission of working with people and organizations around the world to improve productivity and quality. A nonprofit organization supported by nearly 500 companies, government organizations, and educational institutions, we:

--discover, research, and understand emerging and effective methods of both individual and organizational improvement;

--broadly disseminate our findings through education, advisory, and information services; and

--connect individuals with one another and with the knowledge, resources, and tools they need to successfully manage improvement and change.

APQC has become a world-renowned resource for process and performance improvement for organizations of all sizes across all industries. We provide the tools, information, expertise, and support needed to discover and implement best practices in a variety of areas.

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Thank you for taking an interest in one of our books. We are a mail-order only bookstore located in Bellingham, WA specializing in modern out-of-print books of all genres.

If you are an international customer, we ship internationally by UPS Worldwide Expedited. The average delivery time is 1 to 2 weeks, and each shipment can be fully tracked at www.ups.com. For international shipments, it is important to provide a valid phone number with your order. Most international shipments are delivered wit...

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