Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
Language: English
Published by Call Center Press, 2004
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - Fair
US$ 18.98
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Add to basketItem description from seller
Seller Inventory # G1932558039I5N00
- Title
- Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
- Publisher
- Call Center Press
- Publication year
- 2004
- Condition
- Fair
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1932558039
- ISBN 13
- 9781932558036
- Edition
- 2nd Edition
- Item weight
- 0.8 pounds
Developing retention-oriented recruiting strategies
How to select the most qualified candidates
Developing new-hires into successful agents
Recruiting and training call center supervisors
Alternative labor pools
Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.
"Synopsis" may belong to another edition of this title.
About the Author
Susan Hash is Editor-In-Chief of Call Center Management Review. She is author of Guide to Customer Service Teams and How to Hire the Best Service Professionals. She has been a business journalist for more than 15 years, and has received notable journalism awards for reporting on the customer service industry.
"About the title" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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