Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Keith Dawson

Language: English

Published by CRC Press, 1999

1578200504 / 9781578200504

  • Softcover
  • Used
See all details

Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc

4-star seller

AbeBooks seller since March 23, 2026

View this seller's items
Softcover

Condition: Used - Good

US$ 10.42

 Free Shipping 
Ships within U.S.A.

Quantity: 1 available

Add to basket
Free 30-day returns
Save for laterCreate a Want for similar items

Item description from seller

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. .

Seller Inventory # CIN1578200504G

Report this item
Title
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Author
Keith Dawson
Publisher
CRC Press
Publication year
1999
Condition
Good
Binding
Paperback
Language
English
ISBN 10
1578200504
ISBN 13
9781578200504

World of Books Inc

Montgomery, IL, U.S.A.

4-star seller

AbeBooks seller since March 23, 2026

Shipping rates within U.S.A.

Item4 to 12 business days3 to 6 business days
First itemUS$ 0.00US$ 10.95
Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.

Payment methods

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Store description

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

Specialty

Second Hand - All Genre

Seller's business information

SBYB, Inc.

900 Knell Road
Montgomery, IL U.S.A. 60538

Contact sellerView this seller's itemsView seller's storefront