Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Language: English
Published by Call Center Press, 2002
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Good
US$ 5.93
Quantity: 1 available
Add to basketItem description from seller
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00077310295
- Title
- Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
- Author
- Bocklund, Lori
- Publisher
- Call Center Press
- Publication year
- 2002
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0970950780
- ISBN 13
- 9780970950789
"Synopsis" may belong to another edition of this title.
About the Author
Dave Bengtson has more than 13 years experience in the call center and telecommunications industries, including a variety of consulting, sales and sales support, and product management positions. He is a call center algorithm patent holder and a frequent speaker at call center conferences and industry events. Dave holds a B.A. from Boston University and an M.B.A. from Pennsylvania State University. He resides in Denver with his wife, Sheila. When not consulting, he can be found surveying the world from a bicycle seat, killing plants in Sheilas garden, searching for the perfect microbrew and messing up the kitchen.
Both Lori and Dave are Certified Associates of Incoming Calls Management Institute (ICMI). They are course developers and seminar leaders for "Understanding and Applying Todays Call Center Technologies."
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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SBYB, Inc.
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Montgomery, IL U.S.A. 60538
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