Call center base of knowledge and pronunciation training in secondary vocational schools teaching reform and innovation. materials (the direction of the customer information service. professional call service skills applicable):

BEI JING YING YONG JI SHU DA XUE

About this Item

Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback Pages Number: 310 Language: Chinese in recent years. China's call the service sector has been considerable development applications in all walks of life. Meanwhile. the call center industry in China. there is great potential to attract primary employment of skilled personnel. Specifications in order to conform to the economic development needs. specification. skilled personnel training. human resources and social security part of the other in 2006. established in 2007. call attendant. customer service management division two careers. and the enactment of national occupational skills standards. Two occupational skill standards on vocational skills of the personnel engaged in call service work to define and division level. 201.0 Ministry of Education issued a new secondary vocational schools. professional directory (2010 Amendment) is also equipped with a customer information service professionals. The national level vocational and professional settings. laid the foundation for standardized training skilled personnel engaged in call center. However. the talent to do training work. but also to resolve the issues of professional design. materials and construction.Four Satisfaction guaranteed,or money back.

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Bibliographic Details

• Title: Call center base of knowledge and pronunciation training in secondary vocational schools teaching reform and innovation. materials (the direction of the customer information service. professional call service skills applicable):
• Binding: paperback
• Condition: New