Capturing Intellectual Knowledge with E-mail Systems | Justifying the Business Case and Return on Investment

Tom C. Swanson

ISBN 10: 1847284809 / ISBN 13: 9781847284808

Published by Lulu.com, 2006

About this Item

Capturing Intellectual Knowledge with E-mail Systems | Justifying the Business Case and Return on Investment | Tom C. Swanson | Taschenbuch | Kartoniert / Broschiert | Englisch | 2006 | [.] | EAN 9781847284808 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.

Seller Inventory # 102133746

Bibliographic Details

• Title: Capturing Intellectual Knowledge with E-mail Systems | Justifying the Business Case and Return on Investment
• Publisher: Lulu.com
• Publication Date: 2006
• Language: English
• ISBN 10: 1847284809
• ISBN 13: 9781847284808
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 229W x 152H x 22D millimeters 229 millimeters width by 152 millimeters height by 22 millimeters depth
• Weight: 597 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

This book was written to provide a tool for organizations to use when justifying the need for e-mail capture technology for the purpose of capturing and managing knowledge. E-mail capture is just one facet of capturing knowledge within an organization. This book mentions other methods, but the primary focus is on e-mail capture. The book is a direct derivative of peer-reviewed research during my doctoral studies. Over 500 references were used when researching the background for this book. Over 100 of these references are listed in the back of the book to use in your own justifications for an e-mail capture system to be used for knowledge management. Return on Investment (ROI) is a difficult monster to calculate at times. This book shows a simple method that executives understand. Time equals money. The research identifies the time spent performing many different tasks using e-mail. The time is used for calculating potential cost savings and ROI for different size organizations.