How you handle challenging conversations determines the quality of your relationships, and data presented here show that most business leaders fail adequately to resolve issues that are emotionally charged, where opinions differ, and where the stakes are high.

Shackel brilliantly outlines practical steps to resolve challenging situations, and adds several exercises to help the reader move into the exclusive 3 percent of leaders who are successful in dealing with challenging conversations.

About the Author

Born in New Zealand, he was a full professor teaching educational psychology at the University of Toronto for 29 years and then moved to the prestigious Ivey Business School, where he taught management communication within the HBA, MBA, EMBA and Executive Education programmes.He was selected as Professor of the Year at the University of Toronto in 2000, and was doubly honoured to receive the same distinction at Western University in both 2003 and 2010. Also in 2010, he earned the LIFT Award-Leader In Faculty Teaching-amongst all the universities, colleges and teaching hospitals throughout Ontario. His most recent qualification is having been nominated for the Order of Ontario, the highest award offered by the Ontario government.He is also a gestalt therapist, music teacher (clarinet and piano), marathon runner, and skilled craftsman. Denis is blessed with five children and a wife, Mary Lynn, whom he affectionately refers to as "the personification of absolute excellence." His personal life has afforded him numerous settings from which to suggest practical and proven ways to master familial and personal relationships involving particularly challenging conversations.This book is a sequel to his award-winning book Five Seconds at a Time, which presents leadership lessons learned from surviving a night stranded at 8,000 feet on Mount Ruapehu in New Zealand, with temperatures of minus 30 degrees C, dressed only in shorts, T-shirt, sunhat and boots.Proven, practical and powerful, Caring Enough to Confront will inspire you to handle the most challenging of difficult conversations.

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