Case managers provide an indispensable service, acting as both experts and liaisons to the wide variety of services, resources, and opportunities available to their clients. The authors use their extensive practice, classroom, and research experience to delineate clearly the steps of the case management process and to address the myriad roles case managers fill in different practice situations. By detailing the various processes and goals of case management and the different populations they help, the authors present a resource that is invaluable not only to social workers, but also to case managers in nursing centers, community mental health facilities, and criminal justice centers.

The third edition of this book is updated to reflect the constantly changing nature of the helping professions. New and updated references provide readers with an array of options for pursuing specific aspects of case management. The book is attentive to the evolving needs of a variety of populations, and it now contains a new section on working with members of the military and their families. This edition also contains new information on case management within larger organizations that provide mental health services.

About the Author

Arthur J. Frankel (PhD, MSW, University of Michigan) is professor of social work at the University of North Carolina, Wilmington, and has previously taught at the University of Louisville and Rutgers University. He has written many publications relating to case management and has conducted extensive research in the areas of child welfare, the homeless, and forensic social work.

Sheldon R. Gelman (MSW, University of Pittsburgh; MSL, Yale University Law School; PhD, Heller School of Brandeis University) is dean of the Wurzweiler School of Social Work at Yeshiva University in New York City. He is Fellow of the American Association on Intellectual and Developmental Disability. He has served on the boards of the Council of Social Work Education (CSWE), the American Association on Intellectual and Developmental Disability (AAIDD), and the National Association of Social Workers (NASW). He has published numerous articles dealing with the impact of legislation and policies on the delivery of social services.

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