A Case Study in Customer Perception: Formulating a Marketing Strategy using the Grounded Theory Research Methodology

Olumese, Cassandra

ISBN 10: 3848436086 / ISBN 13: 9783848436088

Published by LAP LAMBERT Academic Publishing, 2012

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Bibliographic Details

• Title: A Case Study in Customer Perception: Formulating a Marketing Strategy using the Grounded Theory Research Methodology
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2012
• Language: English
• ISBN 10: 3848436086
• ISBN 13: 9783848436088
• Binding: paperback
• Condition: New
• Book Type: book

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Synopsis

Independent businesses in today’s market are constantly pressured to offer consumers the same value for products at competitive prices, as the large affiliates do. However, these businesses lack the necessary resources and economies of scale needed to achieve this. There is then a struggle to retain customers and gain loyalty. Due to the declining customer base, it is therefore necessary for such independent businesses to have strategies in place, and such that are specific in nature to the situation happening in that business. This study is done using a case- study of one of such businesses, The Alpha garden centre. It utilised the grounded theory research method in order to find customers perception of the organization, in other to recommend an effective marketing strategy to further the growth of its business. It was discovered that paramount amongst the customers’ perception was the ‘dissatisfaction’ due to inadequate plant level and stock variety. After an in-depth analysis, it was proposed that Alpha garden centre focus on providing the basic requirement for its current customers, in an effort to retain them.

About the Author

Cassandra Olumese is a Nigerian who graduated from the University of Derby UK with a Masters in Marketing Management. Her experience since then spans the field of Marketing, Public Relations, Event Management and Consumer Behaviour. She is an avid reader and loves to research topics around her field. She currently resides in London and Nigeria.