Compiles original case studies that describe information technology experiences in both domestic and international organizations. Each case is structured to provide background information, a project description, the current status of the project, successes and failures, an epilogue and lessons learned, and a series of discussion questions. Annotation c. by Book News, Inc., Portland, Or.

Review

Cases on Information Technology Management is a much-needed addition to the information technology implementation and management literature. Its case study approach provides valuable insight into the institutional experience of introducing complex technologies in a variety of organizations. The 21 case studies feature diverse implementation projects carried out in the private sector, the government, the non-profit sector, health care organizations, educational institutions and the service industry. Each chapter's focus or approach depends on the project size, complexity, and what the organization is trying to achieve. Cases on Information Technology Management provides us with extensive and diverse resources for the study of technology management.

The case studies presented in Cases on Information Technology Management do not focus primarily on success stories. This is one of the book's predominant strengths. There is ample content to learn what can go wrong when implementing information technology.

The success of this case study collection is in its ability to make us think more clearly and in greater detail about information technology implementation and management. The illustrative examples show what can go wrong; and while the collection is not complete in providing sufficient detail on the true impact of new technologies, it is a valuable resource. Cases on Information Technology Management requires careful study by all those delving into large information technology projects that will affect all segments of their organizations. -- Resource Sharing and Information Networks, Volume 14, Number 1.

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