Did you know that nearly 75% of the people leaving organizations today are "quitting their boss?" Many of them would still be around if their manager understood the importance of the human element in today's organizations. This book gives practical information and advice on the fundamentals of individual and organizational behavior.
You will discover:
·Why so FEW of today's managers are effective leaders
·The key to understanding why people act the way they do
·Two simple ways to understand what motivates your people
·A time-tested secret to ensuring your communication is both heard AND understood
·Three easy steps to effectively handle conflict
·How body surfing skills can help you survive and lead organizational change
·The most important step you can take to become a leader
People are the most important ingredient to any organization. Whether you're new to management or have done it for years, use this book as your guide as you get to know them, understand them, motivate them, and then take up the challenge of leading them to a brighter future
Malcolm Munro is President and Founder of ETP Consulting. He is an experienced trainer, facilitator, and OD practitioner who has worked with hundreds of managers in various levels and stages of development.
He holds a Bachelor of Science degree in Health Care Management from Southern Illinois University and a Master of Arts degree in Organizational Leadership from Chapman University. He is a licensed practitioner of the Apter Motivational Styles Profile, and is a qualified facilitator of the Myers-Briggs Type Indicator®, the Strength Deployment Inventory (SDI), and FIRO tm Element B. tm.
Malcolm has developed training and development programs at U.T. Medical Group, Inc. in Memphis, TN, Holy Cross Hospital in Silver Spring, MD, and Contract Services Association of America in Arlington, VA. Malcolm is an adjunct Professor of Organizational Behavior at Strayer University and has held similar positions at Vincennes University in Bremerton, WA and Crichton College in Memphis, TN.
Malcolm and his associates are available for consulting, workshops, and speaking engagements. You can contact them at: ETP Consulting
P.O. Box 1820
Germantown, MD 20876
Phone: (301) 602-5979
Fax: (301) 916-3754
E-mail: info@etp-consulting.com