What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? The fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills, and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action.

The Change Agent's Guide to Radical Improvement is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management.

The systematic change agent model introduced in this book will help you:

* Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization.
* Organize the project so that it has the best chance to succeed, by uncovering the project's success criteria, securing management support, and building the right team.
* Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan.
* Generate innovative out of the box ideas that dramatically impact the bottom line.
* Navigate the politics of change; ensuring radical ideas become radical improvements.

About the Author

Ken Miller is a veteran change agent who has lead, facilitated, trained, and supervised over one hundred teams. He has put his concepts to work some of the most difficult environments. As Deputy Director of the Missouri Department of Revenue he lead the effort to transform a government agency responsible for collecting taxes and licensing cars and drivers, into a State Quality Award winner - one of only three government agencies in the country to receive such a distinction. He was then named Director of Performance Improvement for the State of Missouri. As a partner in a consulting firm Ken has worked with organizations in nearly every industry, but especially enjoys sharing his innovative concepts with the 85% of us that don't manufacture widgets.

"About this title" may belong to another edition of this title.

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