A gutsy, sincere, scientifically-based business case for bringing more heart into organizations. Presents HeartMath's impeccable biomedical research and highly practical tools for humanizing business, building people and organizations that respond gracefully to change, crisis and challenge. Clients such as Motorola, Hewlett Packard, Canadian Imperial Bank of Canada, Nortel, Cisco Systems, Lucent, BP and Royal Dutch Shell are empowering their talented workforce with these tools. Well-documented examples and organizational case studies illustrate impressive changes.

The book introduces Inner Quality Management(r) (IQM), which has four dynamics: Internal Self-Management, Coherent Communication, Boosting Organizational Climate and Strategic Processes of Renewal.

Review

“HeartMath takes the mystery out of boosting organizational performance. Expect to elevate not only your business but your own personal existence as well.” -- Debbie Reichenbach, Manager, Corporate Learning and Development, Tellabs

“If there is hope for a real transformation from the information age to the knowledge age... the concepts presented here are central to it.” -- Claudia Welss, Director, Berkeley Center for Executive Development, Haas School of Business, University of California, Berkeley

“Provides a wonderful set of antidotes for anyone who lives at cyber-speed!” -- Patricia B. Seybold, CEO, the Patricia Seybold Group and Author, Customers.com: How to Create a Profitable Business Strategy for the Internet & Beyond

“Provocative and highly practical approach at the heart of business and personal success in the next millennium. A must-read.” — -- Ken Blanchard, co-author, The One Minute Manager and Gung Ho!

“great commentary on..how to motivate people as well as earn their commitment and trust while driving to great results.” -- Zur Feldman, Executive Vice President, Packard Bell NEC, Inc.

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