From Chaos to Control: Build A High Performance Team Using Knowledge Management

By working closely with charities, Sharron Batsch has witnessed first-hand how a chaotic approach to the management of donor gift data takes its toll. Donations are down, donor relations have not been well-recorded and organizational history is in disarray. It's frustrating and yet understandable, as many charities are operating without a knowledge plan and have no management paradigm to draw from. When it comes to data management, chaos doesn't have to be the norm. From Chaos to Control will help you to: • identify areas where chaos lurks • troubleshoot common data management issues with practical solutions • implement improvements that are sustainable • build a high performance team • create a work environment that is more productive The intent of this book is to bring chaotic data management issues to light so that you can make positive adjustments where they will be most beneficial. The result will be better quality data and more accessible information which leaves staff with more time to focus on, explore and embrace new opportunities to build a successful fundraising program.

Sharron Batsch is a member of AFP and AHP. Sharron has successfully chaired conferences, AFP Philanthropy Day and other fundraising events. She has committed the last 25 years to working with the not-for- profit sector as the developer of @EASE Fund Development Software which is used across Canada and in the USA. Sharron developed and marketed a Knowledge Management System to the private sector receiving recognition nationally and in Alberta from the Canadian Consulting Engineers. Sharron has written "From CHAOS to CONTROL" to help the many charities who struggle with the management of their resources, donor information and time.