In Charge of Customer Satisfaction: A Competence Approach This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

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Bibliographic Details

Title: In Charge of Customer Satisfaction: A Competence Approach
Publisher: Wiley-Blackwell
Publication Date: 1996
Language: English
ISBN 10: 0631200878
ISBN 13: 9780631200871
Binding: Paperback
Condition: Very Good

About this title

Synopsis

Cartwright, Roger, Green, George, Candy, Anita, Collins, Michael

About the Author

Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland.

Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education.

George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education.

"About this title" may belong to another edition of this title.

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WRAP Ltd
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