カスタマーサービスはめったにシンプルではありません。毎日予期しない挑戦、変化する要求、そして気分、期待、性格が大きく異なる人々とのつながりが必要となります。『カオス、チャーム、そしてカスタマー：パーソナリティ主導のプロフェッショナルのためのサバイバルガイド』において、クリス・チャールズ・シモーンは、この予測不可能な世界をナビゲートするための最も重要なツールは、スクリプトでも、システムでも、経験でもなく、あなたの個性であることを示しています。

最前線での長年の仕事と個人的な体験に基づき、シモーンは真正性、ユーモア、感情的知性がいかに日常的な出会いを意味のあるつながりに変えることができるかを探求します。彼はストレス管理、複数の優先事項の両立、明確で温かみのあるコミュニケーションのための実用的なテクニックを提供しています。信頼性を通じた信頼構築から創造性を持った問題解決まで、各章は専門家がお客様に効果的にサービスを提供するだけでなく、仕事に満足と自信を見出すのを助ける戦略を提供します。

この本は、二つとして同じ相互作用がないことを認識しています。カスタマーサービスをチェックリストとして扱う代わりに、シモーンは共感、適応性、個人的存在感の力を強調しています。訪問者を迎える場合、紛争を管理する場合、または単に忙しい一日を乗り切ろうとする場合でも、これらのページ内のガイダンスは、すべての状況に回復力と魅力を持って取り組むのに役立ちます

『カオス、チャーム、そしてカスタマー』は、プロセスではなく人々によって定義される職業で成功したい人にとってのガイドであり励ましです。

"About this title" may belong to another edition of this title.

Store Description

We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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Seller's business information

Pbshop.co.uk Ltd
Unit 22 Horcott Industrial Estate, Horcott Road, Fairford, GL7 4BX, United Kingdom

Sale & Shipping Terms

Terms of Sale

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any...

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Shipping Terms

Books are shipped from UK warehouse. Delivery thereafter is between 4 and 14 business days dependant upon your location - please do contact us with any queries you may have.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 14 business days	7 to 14 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.