Cisco Unity Fundamentals

Master the deployment and administration of Cisco Unity solutions using this definitive guide

• Understand how Cisco Unity supports both IP telephony and traditional telephony systems
• Master the support of Cisco Unity features for CallManager, Contact Center, and Personal Assistant
• Review case studies for design recommendations and troubleshooting suggestions
• Learn about the common pitfalls of existing systems integration and how to avoid downtime

Cisco Unity is an integral part of the Cisco Systems AVVID (Architecture for Voice, Video, and Integrated Data) environment for IP Telephony and related services. It supports both Cisco CallManager and leading legacy telephone systems either independently or simultaneously. Cisco Unity Fundamentals from Cisco Press helps the IT professional master solutions on the full range of Cisco IP-based voice solutions including Cisco CallManager, Cisco IP Contact Center, and Cisco Personal Assistant.

Cisco Unity is designed for large or small enterprises and offers enhanced security, reliability, and serviceability, along with support for Microsoft Windows 2000, Advanced Server SP2, and Microsoft Exchange 2000 Enterprise Server. However, for each system, the design goals are different, leading to different architectures. Cisco Unity Fundamentals addresses the design and administration goals for migration from traditional PBX phones to Cisco IP Phones.

Cisco Unity Fundamentals begins by detailing the engineering aspects of Cisco Unity, then focuses on the administration of Cisco Unity, and concludes with coverage of troubleshooting techniques.

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Brian Morgan, CCIE No. 4865, is a certified Cisco Systems instructor for ICND, BSCI, CUSE, CUSA, CVOICE, BCRAN, CBCR, CIT, and CATM, as well as various customized CCIE Boot Camp courses. Brian has been active in the networking industry for more than 14 years in an array of internetwork deployments, including both enterprise and service provider environments. Brian is currently working with Paranet Solutions, a renowned nationwide professional services firm. Brian coauthored the CCNP BCRAN Exam Certification Guide, Second Edition, for Cisco Press.

Moises Gonzalez is a Cisco AVVID test engineer for Cisco Systems, where he focuses on testing Cisco CallManager integration with Cisco Unity and other voice-mail systems. He has more than 10 years of data networking and telecommunications experience. Prior to joining Cisco, he worked as a systems engineer testing and providing third-level support for Unity and other applications. As a system administrator, Moises was responsible for the data networking and telecommunications infrastructures of a medical software company. He has MCSE, CNE, and Unity Engineer certifications and has passed the Cisco IP Telephony (CIPT) exam.