Civility has become one of the new century’s �hot-button� words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from America’s leading corporations as well as testimony from communication professionals currently working in business and industry.

About the Author

The Authors: Rod L. Troester is Associate Professor of Speech Communication at Penn State Erie, The Behrend College. He received his Ph.D. from Southern Illinois University in interpersonal and organizational communication. In addition to several articles about organizational communication and peace communication, he is the author of Jimmy Carter as Peacemaker: A Post-Presidential Biography (1996).
Cathy Sargent Mester is Senior Lecturer in Speech Communication at Penn State Erie, The Behrend College. She received her M.A. from Penn State University in speech communication. Author of numerous articles about instructional communication, peacemaking, and professional public speaking, she has won the Penn State-Behrend Award for Excellence in Advising, the Penn State-Behrend Benjamin Lane Award for Service, and the Lambda Sigma Society National Advisor of the Year Award. She has also co-authored two books: Oral Communication Skills for Vo-Tech Students: A Competency-Based Approach (1991) and Acting Lessons for Teachers: Using Performance Skills in the Classroom (1994).

"About this title" may belong to another edition of this title.

Store Description

Selling quality used books for over 20 years

Visit Seller's Storefront

Seller's business information

Suffolk Book Center Inc
7 canal street, center moriches, NY, 11934, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 3.99	US$ 8.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.