Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage

David A. Po-Chedley; Robie Grant

ISBN 10: 0874256372 / ISBN 13: 9780874256376

Published by H R D Press (edition ), 2015

About this Item

The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Seller Inventory # 0874256372-7-1

Bibliographic Details

• Title: Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage
• Publisher: H R D Press (edition )
• Publication Date: 2015
• Language: English
• ISBN 10: 0874256372
• ISBN 13: 9780874256376
• Binding: Paperback
• Condition: Fair

About this title

Synopsis

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the “real world”; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.