Client/Server Software Maintenance

Strategic advice, illustrated with real-world examples, explains how to more effectively control maintenance costs for client/server software often the single largest IS expense for companies. Examining the common challenges and pitfalls associated with client/server software, the author outlines a strategic framework for managing client/server development and maintenance projects. He discusses why client/server software maintenance is so difficult to manage, and how other companies, including Fortune 500 companies, have addressed the problem. Annotation c. by Book News, Inc., Portland, Or.

Proven-Effective ways to maintain your client/server software at minimal cost! Maintenance costs for client/server software are often the single largest IS expense for companies. This book provides detailed strategic advice, well illustrated with real-world examples, on how to more effectively control that cost. It examines the common challenges and strategic framework for managing client/server development and maintenance projects so as to minimize downstream maintenance costs and optimize customer support. Early chapters help bring even non-technical readers up to speed on this timely topic, but there is plenty of clearly outlined strategic advice for IS managers and technical professionals too. In addition, the author discusses why client/server software maintenance is so difficult to manage, how other companies have addressed the problem, organizational issues, and the results of the first research ever conducted on Fortune 500 software maintenance practices and costs. Current trends and issues, such as intranet maintenance and potentially beneficial technological developments, are also explored. Providing a comprehensive, authoritative and well organized presentation of theory, context, relevant research, and detailed guidance, Client/Server Software Maintenance will provide wealth of insight to any manager or client/server professional who needs to manage his or her company's client/server software maintenance needs more effectively.