As design continues to impact our products, services, and solutions at scale, it is more important than ever to understand the systems and context that surround design decisions. Closing the Loop will introduce you to a powerful systems thinking mindset and provide you with the tools and frameworks to define the systems that surround your work.
"Cababa's book comes at a crucial moment for design, and points the way toward a more inclusive, meaningful future for our work."
—David Dylan Thomas, author, Design for Cognitive Bias
Who Should Read This Book?
This book is for practitioners who want to incorporate systems–thinking methods into their practice. Design researchers, strategists, and experience designers will benefit from the book's tools and instruction to broaden their perspectives, as well as people from technology, healthcare, education, and other spaces in which human–centered design is incorporated.
Takeaways
Readers will learn to:
- Combine user–centered design with systems thinking to understand interconnections and interventions to create goals that benefit society.
- Expand their thinking about what constitutes problem–solving in order to reframe problem spaces.
- Map the status quo in order to better envision the future.
- Kick off primary research by conducting interviews with subject matter experts.
- Use stakeholder maps as a form of analysis and synthesis output.
- Create a causal loop map to articulate systems forces in the form of cause and effect.
- Develop a theory of change to plan initiatives that will lead to the desired outcomes and impact.
- Use the futures wheel as a tool to imagine the impact of decisions.
Sheryl Cababa drives a human-centered design practice that is focused on systems thinking and evidence-based design, working on everything from robotic surgery experience design to reimagining K-12 education through service design. In her work with consultancies such as Substantial, frog, and Adaptive Path, she has worked with a diverse base of clients including the Gates Foundation, Microsoft, IHME, and IKEA. She holds a B.A. in journalism and political science from Syracuse University. Sheryl is an international speaker and workshop facilitator. When she’s not in the office, she can be found at the University of Washington helping educate the next generation of Human-Centered Design and Engineering students. You might also find her biking around Seattle, or talking about her most recent complicated baking project.
