Clued in: How to Keep Customers Coming Back Again and Again
Language: English
Published by Ft Pr, 2004
- Hardcover
- Used
Seller: Books End Bookshop, Syracuse, NY, U.S.A.Books End Bookshop
AbeBooks seller since September 13, 2023
Condition: Used - Very good
US$ 5.00
Quantity: 1 available
Add to basketItem description from seller
Sticker remnants on rear DJ. Light edgewear on DJ, spine lightly sunned. ; 9.1 X 6.1 X 1.1 inches; 256 pages fmc2%262D.
Seller Inventory # 456992
- Title
- Clued in: How to Keep Customers Coming Back Again and Again
- Author
- Carbone, Lewis P.
- Publisher
- Ft Pr
- Publication year
- 2004
- Condition
- Very Good
- Dust jacket
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0131015508
- ISBN 13
- 9780131015500
In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time.
"Synopsis" may belong to another edition of this title.
About the Author
LOU CARBONE has been exploring the dynamics of experience creation and management for 20 years. He founded and currently serves as CEO of Experience Engineering, an experience-consulting firm whose clients include IBM, General Motors, Avis, Allstate, Audi, Blockbuster, RBC Financial, Office Depot, H&R Block, Taco Bell, Allina Health Systems, and many other leading organizations. Carbone collaborated with Steve Haeckel on "Engineering Customer Experiences," the seminal article that introduced the concept of customer experience.
"About the title" may belong to another edition of this title.
Books End Bookshop
Syracuse, NY, U.S.A.
AbeBooks seller since September 13, 2023
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
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| First item | US$ 6.00 | US$ 12.00 |
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We are a wonderful, small used bookstore in Syracuse, NY. We have all sorts of used books, from fantasy to history, as well as a variety of older collectibles. I hope you find what you're looking for, and if you're ever in town, come in and say hello!
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A variety of popular, mass market fiction and non fictionSeller's business information
Books End Bookshop, LLC
344 Stafford Ave
Syracuse, NY U.S.A. 13206
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