Clued in: How to Keep Customers Coming Back Again and Again
Language: English
Published by FT Press May 2004, 2004
- Hardcover
- Used
Seller: Colorado's Used Book Store, Englewood, CO, U.S.A.Colorado's Used Book Store
AbeBooks seller since August 20, 2012
Condition: Used - Good
US$ 8.00
Quantity: 1 available
Add to basketItem description from seller
Light shelf wear to cover. Gentle bump to top of spine. Pencil notations and underlining, neatly applied. Almost invisible highlighting up to Chapter 5. All Orders Shipped With Tracking And Delivery Confirmation Numbers.
Seller Inventory # 450024
- Title
- Clued in: How to Keep Customers Coming Back Again and Again
- Author
- Lewis P Carbone
- Publisher
- FT Press May 2004
- Publication year
- 2004
- Condition
- Good
- Dust jacket
- No Jacket
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0131015508
- ISBN 13
- 9780131015500
- Seller catalogs
- Business Hard Cover
In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time.
"Synopsis" may belong to another edition of this title.
About the Author
LOU CARBONE has been exploring the dynamics of experience creation and management for 20 years. He founded and currently serves as CEO of Experience Engineering, an experience-consulting firm whose clients include IBM, General Motors, Avis, Allstate, Audi, Blockbuster, RBC Financial, Office Depot, H&R Block, Taco Bell, Allina Health Systems, and many other leading organizations. Carbone collaborated with Steve Haeckel on "Engineering Customer Experiences," the seminal article that introduced the concept of customer experience.
"About the title" may belong to another edition of this title.
Colorado's Used Book Store
Englewood, CO, U.S.A.
AbeBooks seller since August 20, 2012
Shipping rates within U.S.A.
| Item | 8 to 14 business days | 5 to 8 business days |
|---|---|---|
| First item | US$ 4.50 | US$ 7.00 |
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We've been in business for 27 years. We buy and sell books and have around 100,000 good used and out of print books in store.
Seller's business information
Colorado's Used Book Store
CO, U.S.A.
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