Clued in: How to Keep Customers Coming Back Again and Again
Language: English
Published by Ft Pr, 2004
- Hardcover
- Used
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.Bookmonger.Ltd
AbeBooks seller since July 20, 2015
Condition: Used - Good
US$ 1.50
Quantity: 1 available
Add to basketItem description from seller
Crease on cover and a few pages*.
Seller Inventory # mon0000725878
- Title
- Clued in: How to Keep Customers Coming Back Again and Again
- Author
- Carbone, Lewis P.
- Publisher
- Ft Pr
- Publication year
- 2004
- Condition
- Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0131015508
- ISBN 13
- 9780131015500
In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time.
"Synopsis" may belong to another edition of this title.
About the Author
LOU CARBONE has been exploring the dynamics of experience creation and management for 20 years. He founded and currently serves as CEO of Experience Engineering, an experience-consulting firm whose clients include IBM, General Motors, Avis, Allstate, Audi, Blockbuster, RBC Financial, Office Depot, H&R Block, Taco Bell, Allina Health Systems, and many other leading organizations. Carbone collaborated with Steve Haeckel on "Engineering Customer Experiences," the seminal article that introduced the concept of customer experience.
"About the title" may belong to another edition of this title.
Bookmonger.Ltd
HILLSIDE, NJ, U.S.A.
AbeBooks seller since July 20, 2015
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Bookmonger.Ltd
100 HOFFMAN PLACE
HILLSIDE, NJ U.S.A. 07205
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Bookmonger Ltd
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