Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Florence M. Stone has more than 30 years of experience as a writer and editor with the American Management Association. Her previous books includeThe Mentoring Advantage and The Manager's Question and Answer Book