Coaching and Feedback for Performance

Why is coaching skill the hallmark of good management?

 

Managers who provide consistent, constructive feedback run more efficient departments, equip their employees to become leaders, and gain the support they need for their efforts. Proficient managerial coaching aligns employees with company strategy, so that day-to-day activities are translated into long-term results. Moreover, employee retention rates and satisfaction are demonstrably higher in companies that value coaching as a managerial skill. Using the Duke CE GAPS model, readers will learn to set goals for employees, assess their progress, plan for action, and support their efforts. Communication skills-listening, face-to-face interaction, asking questions, and providing clear feedback-are emphasized as key tools of the effective coach. Managers are also challenged to analyze their own mental models, attitudes, biases, and behaviors that might skew the coaching sessions. Coaching and Feedback for Performance is a practical guide that shows managers step-by-step how to develop existing and new talent within an organization.

Ranked #1 in the world in custom executive education by both BusinessWeek and the Financial Times, Duke Corporate Education is a company held by Duke University.  Staffed by a very diverse group of experts, including academics and business practitioners, it is a blend of a business and a university, but distinct from both.  Duke Corporate Education focuses education on what people need to know, do, and believe in order to address challenges and attain specific business objectives.

www.DukeCE.com