Coaching Knock Your Socks Off Service
Language: English
Published by AMACOM, 1996
- Softcover
- Used
Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
AbeBooks seller since June 20, 2025
Condition: Used - Very good
US$ 5.30
Quantity: 3 available
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Fast Free Shipping – Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
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- Title
- Coaching Knock Your Socks Off Service
- Author
- Zemke, Ron; Anderson, Kristin
- Publisher
- AMACOM
- Publication year
- 1996
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814479359
- ISBN 13
- 9780814479353
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:
- help frontline employees hone their skills,
- maintain the motivation to perform,
- and meet new situations head-on.
The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.
You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
"Synopsis" may belong to another edition of this title.
About the Author
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
"About the title" may belong to another edition of this title.
Greenworld Books
arlington, TX, U.S.A.
AbeBooks seller since June 20, 2025
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