Drawing on knowledge from process improvement, organisation theory, human resource management, change management, occupational health and safety, and other fields, the book is a practical, easy-to-read guide to problem solving.

Illustrated with a series of short case studies, this book provides an integrated approach to problem solving in the workplace. Collaborative Problem Solving walks through the steps in the problem solving process, introducing dozens of tools, techniques, and concepts to use throughout. Chris J. Shannon describes the behaviours to practice which are most conducive to creating a positive problem solving culture based on curiosity, collaboration, and evidence-based thinking. This book explains why successful problem solving is a collaborative process and provides tools and techniques for responding to other people’s behaviour when designing and implementing solutions.

Offering practical advice on problem solving in an easy-to-understand way, this book is aimed at people working in office environments, service industries, and knowledge organisations, enabling them to feel confident in applying the knowledge from the book in their own workplace.

About the Author

Chris J. Shannon has worked in a variety of financial management and general management roles for the past 25 years, and is currently a manager at The University of Queensland. He has a Bachelor of Business in human resource management, and a Master of Business in leadership. Shannon believes the role of a leader is to create the conditions in which people can thrive, and that organisational success is achieved through developing people. He has previously published a chapter in Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches and Tools (ed. Stephen Yorkstone). This is his first book.

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