This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked.

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Bibliographic Details

Title: Commit to Quality
Publisher: John Wiley and Sons Ltd
Publication Date: 1986
Language: English
ISBN 10: 0471839531
ISBN 13: 9780471839538
Binding: Hardback
Condition: Good

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Synopsis

An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

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