Communicating Across Cultures

If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. This guidebook will help you become aware of cultural differences and show you how to adapt your communication style to enhance your managerial effectiveness.

Don W. Prince is open enrollment manager for CCL's Brussels, Belgium, campus. He has worked for some time and very closely with CCL's Global Initiatives group and travels extensively, having conducted business or training in sixteen countries around the world. Before joining CCL, he worked in the travel industry; served as a chaplain on four university campuses; and for nine years was an adjunct faculty member at Texas Tech University, Stephen F. Austin State University, and Baylor School of Nursing. He holds degrees from the University of North Texas and Southwestern Seminary.

Michael H. Hoppe is a senior program and research associate at CCL. He brings to his work a rich and varied background in cross-cultural leadership development. In his research, he concentrates on effective leadership in a multicultural environment. Before joining CCL, he lived and worked extensively in Germany and Greece, and served as assistant director of the Salzburg Seminar in American and International Studies in Salzburg, Austria. He holds a Ph.D. in organizational development and institutional studies from the University of North Carolina at Chapel Hill.