Communicating for Managerial Effectiveness: Problems ¦ Strategies ¦ Solutions

“This text is a treasure trove for use in and out of the classroom." 
                                                                      -Steven Ralston, University of Michigan, Flint

"This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organisations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organisations they work for. The losers will be the competition."
                                                                     -Dennis Tourish, Aberdeen Business School, Aberdeen, Scotland

Presenting managerial communication as a strategic, value-adding aspect of every organization, Communicating for Managerial Effectiveness, Fourth Edition, provides students, executives, and managers with actionable strategies that address vital communication challenges, including:

• Communicating about major changes
• Spanning organizational boundaries
• Addressing ethical dilemmas
• Providing useful performance feedback
• Cultivating the innovative spirit
• Building a world-class communication system.

Integrating theory, research, and real-world case studies, author Phillip G. Clampitt, enables readers to view their own communication abilities, organizational dilemmas, and challenges and to develop solutions to real communication problems. The book’s "Wheel of Communication Effectiveness" model illustrates the interconnected nature of a world-class communication system.

New to the Fourth Edition:

• More emphasis on critical thinking
• Coverage of the latest strategic tools for managerial communication
• New research on ethics in organizations and environmental responsibility
• Updated examples of how technology influences communication in organizations
• "By the Numbers" sidebars that provide provocative facts, highlights on research, and summaries

Accompanied by Outstanding Ancillaries:

• NEW Instructor Resources on CD-ROM, available to qualified adopters, includes PowerPoint slides, test questions, and sample case studies. 
• NEW student study site includes short video case studies and questions for each chapter.

Phillip G. Clampitt (Ph.D., University of Kansas) is the Hendrickson Professor of Business at the University of Wisconsin-Green Bay, where he teaches in the Information Sciences program. The Wall Street Journal and MIT Sloan Management Review recently highlighted his work on "Decision Downloading" which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a SAGE Publications best seller, Communicating for Managerial Effectiveness 4e (see www.imetacomm.com/cme4), co-author of the forthcoming Progress Makers: Beyond the Desire to Lead (SAGE, and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, lvey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multinational businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see www.imetacomm.com).