Communicating: Speaking and Listening to End Misunderstanding and Promote Friendship (Life Skills)

Here's the course in communication you never had. You'll learn how to create the rhythm of communication; how to listen so the other feels heard; how to self-reveal so your needs can be met; and how to share at deep levels.

"I found this book a quick and insightful read and eminently useful. Its lessons can enrich all our relationships." -- Ken Rolling: Associate Director, Woods Charitable Fund

"The error of equating understanding with agreeing hit me like a ton of bricks! I now realize that at times employees may have left my office feeling less understood and more frustrated. I learned a lot from this book!" -- Michael Zimmerman: Health Care Administrator

"This book goes well beyond the platitudes about the imporatnce of good communication. Instead, it really teaches the skills necessary for all communication." -- Jan Forman: IBM Instructor in Skill Dynamics